Policies and Procedures
Booking Appointments:
All appointments new and returning must be booked online.
New Clients MUST book a complimentary 15 min virtual consultation prior to booking a service appointment
A deposit is required at the time of booking to guarantee your reservation, this includes appointments that are utilizing a gift certificate, voucher, or a third party coupon. We hold this information encrypted & in adherence with our cancellation policy and only process necessary charges and/or fees to your account on the date of your scheduled service. Upon checkout, clients may choose their method of payment to cover the balance of charges.
If it is your first time coming to our office, please allow a little extra time to find the building & park. Client entry is permitted no more than 5 minutes before session time.
Cancellation Policies and Fees :
When you schedule your appointment with us, you are agreeing to these policies.
Timely cancellation or reschedule of 24 hours notice is required to avoid same-day notification fee.
Less than 24 Hr Cancellation & Same Day Rescheduling fees
* applies to new & returning client appointments
* refers to any notice given within under 24hrs of scheduled appointment time: (Example: Your appointment is at 11am, notice must be made by 11am the day prior)
* $50 for appointments over $100
* 50% for appointments under $100 (same as your deposit)
No call, No show will be charged in full for the scheduled service. Promotional coupon or gift certificate in a no call no show, will be redeemed for the appointment fee amount.
Appointments are considered No call, No Show 15 mins after scheduled start time for appointments 45 mins or less, 20 mins after scheduled start time for appointments over 45 mins.
We will do our best to accommodate late arrivals. However, the length of service will be adjusted so as to not interrupt the scheduled appointments of other clients. Full price of scheduled services will still apply regardless of lateness, so please plan accordingly.
Because life happens, sickness happens and bad weather happens, there are times when concessions are considered. If you have a fever, have been in the hospital, have been experiencing vomiting or diarrhea within 24 hours of your scheduled appointment, or if your children are ill and need you at home, please cancel. Equally, if there is an ice/snow storm, please do not drive or walk on the ice if you do not have to, but please call or text to cancel, if you haven’t already been contacted. These things should be texted or called in, so re-scheduling and cancellation fees can be waived as appropriate. In the event that I, Chrii, need to late cancel I’ll reach out as soon as I’m able to inform each client effected and get you rescheduled.
Parking:
Free street parking is available directly outside of studio. Please be mindful of any street signage and park close to the curb and mindfully spaced on the streets.
Cell Phones:
I kindly ask that cell phones are set to vibrate or silent upon arrival, that way it does not disturb the flow of your treatment. Please inform your therapist should you need to make or are expecting a phone call during your session so that the disturbance is expected. Cell phone use may affect the length of your service(s).
Prices and Services:
Service prices and availability are subject to change without explicit or advanced notice. This isn’t done often but does happen periodically to maintain an equitable as possible and thriving business.Personal Belongings:
Please place all personal belongings in the space designated by the therapist. After your session please check to be sure you have all you came in with. Sominbo Wellness is not responsible for lost or misplaced items. An attempt may be made to notify you of left items, however it is your responsibility to set up time to retrieve lost item(s).
Memberships and Packages:
All things done consistently expand in their effectiveness and results, which is why the Sominbo Memberships were created, to allow you to get services regularly and at a discounted rate for sharing that belief and committing to your health and wellness. For this reason, any prepaid unused membership credits expire after 3 months, and will not be redeemable after that time has elapsed.All appointments must be booked through the online booking system, and 24hr appointment cancellation notice is required. Advanced prescheduled bookings also require 24hr cancellation notice. Any No Call/ No Show appointments will result in the forfeit of 1 monthly membership credit. Same day late reschedules/cancellations will be subject to a $40 fee that will be deducted from your account membership credits.
Sominbo Membership cost are auto-debited 1x per month for a minimum of 4 months, from the account you provided in the online booking system, upon set up. In the event that billing account information needs to be updated, you take full responsibility for updating billing account information in the online booking system. If an auto-debit is not able to be processed, membership will be halted and auto-cancelled after 3 incomplete withdrawal attempts. Any prepaid unused membership credits expire after 3 months, and will not be redeemable after that time has elapsed.
A written membership cancellation notice is due 30 days before your auto-debit membership date, to avoid any additional auto drafts from occuring. Cancellation notice must be submitted in the form of an email or text for documentation purposes, no cancellation phone calls will be accepted. Early membership cancellation refers to anytime prior to fulfilling a 4-month timeframe, a written cancellation is due 30 days prior to scheduled membership auto-debit date in order to not incur a $20 cancellation fee.
Sominbo Wellness and all members enter the membership agreement professionally and respectfully. Agreeing to keep behavior mutually respectful and refrain from any and all inappropriate behavior and/or communications, as this is a professional relationship. Any inappropriate behavior or communication may result in the forfeiting of membership. No refunds will be issued for any membership fee withdrawals or forfeited credit if there is a violation of the above listed terms.
If a refund is to be issued due to an error by Sominbo Wellness the refund will be returned to the account that is submitted in the online set up system, no cash or check refunds will be made. Electronic transfers can take up to 5-7 business days to be processed.
Sominbo Wellness Promotions:
Sominbo Wellness specials cannot be used in combination with any other offer, promotions or third part gift certificates. Third party specials/vouchers can not be combined with Sominbo Wellness in house specials.Gratuity:
Gratuity is not included in the price of service or wellness packages, customary tipping runs 15% to 20% but is, of course, at your discretion. You may tip the therapist during online check out, or day of appointment with cash, CashApp, Venmo or Zelle.
Gift Certificate Policy:
Gift Certificates are available for purchase online at https://www.sominbowellness.com/gift-certificates/ Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced, stolen or unwanted. Gift certificates cannot be redeemed as cash. Gift Certificates must be mentioned when making your appointment.Couples, Group or Event Bookings:
Please book a complimentary consultation with Chrii Altoal Sthijo group classes, events and/or speaking engagements. Include your name, business, service interest & best way to reach you. https://sominbowellness.as.me/?appointmentType=32373402Couples sessions can be booked, but require coordination, please book a complimentary consultation so arrangements can be discussed.